At Best Kitchen Products, we take as much care in crafting our return policy as we do in selecting our premium kitchen essentials. We want you to be completely satisfied with your purchase of our curated cookware, tableware, and kitchen accessories. If for any reason you’re not delighted, we’re here to help.

Our Return Promise

We stand behind every item in our collections with a 15-day return policy from the date of delivery. Your satisfaction is our priority, and we aim to make the return process as seamless as our premium products.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in its original condition, and in the original packaging
  • Return must be initiated within 15 days of delivery
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened table linens (due to potential contamination)
  • Used kitchen accessories that come in contact with food
  • Custom or personalized tableware items

Please note: Final sale items will be clearly marked as non-returnable at time of purchase.

Return & Exchange Process

Step 1: Initiate Your Return

Contact our customer care team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
Subject: Return Request for Order #[Your Order Number] Dear Best Kitchen Products Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Items to return/exchange: – [Product Name] – [Quantity] – [Reason for return] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA number cannot be processed.

Step 3: Package Your Return

Securely pack the item(s) in the original packaging with all accessories and documentation. Include a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Ship your return to:

Best Kitchen Products Returns
2853 Oak Way
Omaha, US 68111

We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your original payment method will be credited
  • Shipping fees are non-refundable (except for defective items)
  • Allow 7-10 business days for the refund to appear on your statement

Exchange Process

For exchanges:

  • Follow the same return process above
  • In your email, specify the replacement item you desire
  • We’ll ship your new item once the return is received
  • Price differences will be charged/refunded as applicable

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

We appreciate your trust in Best Kitchen Products. Our return policy reflects our commitment to quality and your complete satisfaction with our premium kitchen essentials. Should you have any questions, our customer care team is always here to assist.

Last Updated: [Insert Date]